HYBRID AI TRIAGE · LOCALISED REMEDY
Speed & Safety in Worker Grievance:Hybrid AI Triage & Localised Remedyin High‑Risk Supply Chains
An intensive 90‑minute Workshop on speed, safety and effective remedy in high‑risk supply chains.
20 minutes
SEGMENT 1 / GAP ANALYSIS
Framing & the “Spot‑the‑Bot” Gap Analysis
Test an AI‑assisted grievance response against the safety, trust and accountability it would need in practice.
THE CORE MISSION
“Speed without safety is dangerous; safety without speed leaves workers exposed.”
90‑minute interactive Workshop
WORKSHOP STRUCTURE
From gap analysis to a 30‑day action roadmap.
Four connected working segments move from failure analysis to a tested AI + Human workflow and an organisational next step.
20 minutes
Framing & the “Spot‑the‑Bot” Gap Analysis
Audit a simulated intake exchange and identify where an apparently helpful AI response creates gaps in safety, consent, trust or accountability.
Working output / Gap analysis25 minutes
Scenario‑Based “Remedy Lab” Breakout
Work across multi‑stakeholder tables to map a remedy pathway for a high‑risk supply‑chain scenario and decide where human authority must enter.
20 minutes
Rapid Pitch‑Backs & AI + Human Workflow Synthesis
Pitch the pathway, compare trade‑offs and synthesise AI‑to‑human handovers, worker safeguards and accountable action.
Working output / Hybrid workflow15 minutes
Architecture Synthesis & 30‑Day Action Roadmap
Turn the shared learning into a practical architecture and a 30‑day roadmap for your organisation.
Working output / First 30‑day actionThe four working segments total 80 minutes. The remaining 10 minutes are reserved for opening, transitions and close.
WHAT YOU WILL LEAVE WITH
You will leave with a method you have already tested.
- Your First‑Draft AI + Human Grievance PathwayTailored to your organisation's operational environment.
- Reusable A3 Pathway CanvasAn actionable design tool for your internal teams.
- Boundary & Accountability Decision ChecklistA practical guide to where technology supports and human judgement must govern.
Stakeholder value
Tailored Value for Key Stakeholders
Brands (Local Offices)
Core operational challengeBalancing rapid ground‑level issue resolution with real‑time risk alerts to HQ.
What you will gainA practical framework to resolve local factory issues within a 48‑hour grace window while maintaining compliance transparency.
Brands (Global HQ)
Core operational challengeCentralising compliance data without violating regional data privacy laws or exposing worker identities.
What you will gainZero‑knowledge data governance protocols and cryptographic hashing workflows.
CSOs & Trade Unions
Core operational challengeManaging intake across multiple brand dashboards while protecting worker safety.
What you will gainOpen API integration standards and non‑negotiable human handover triggers.
Tech & Systems Providers
Core operational challengeDesigning tools that account for low literacy, dialect variations and safety risks.
What you will gainReal‑world failure analysis of NLP models and 2G or low‑bandwidth fallback architectures.
Executive Overview
Purely automated AI chatbots can fail when deployed in high‑risk supply chains without human oversight, leaving vulnerable workers exposed to retaliation and dismissal. Conversely, manual grievance intake can struggle to scale amid evolving due diligence requirements, including CSDDD.
Grounded in 19 years of direct operational experience from Handshake Worker's Hotline, this intensive 90‑minute Workshop moves beyond theoretical ESG targets to address real‑world labour violations.
Participants will analyse intake scenarios, map hybrid AI‑to‑human workflows and build enforceable remedy pathways across multi‑stakeholder tables.
Design constraints
The 3 Non‑Negotiable Golden Principles
- 01
Technology serves the human advocate; it never replaces them.
Automated systems must amplify advocate reach without cutting out essential human trust.
- 02
Anonymity is an absolute technical constraint, not an administrative policy.
Worker identities must be protected through zero‑knowledge encryption and local PII stripping.
- 03
Intake volume without guaranteed remedy is corporate risk exposure, not worker protection.
Collecting complaints without enforceable local remediation increases legal and operational risk.
Practical information
Frequently Asked Questions
Who should attend this Workshop?
Global supply chain directors, local brand compliance leads, CSO advocates, trade union representatives and ESG technology developers.
Is prior technical or legal knowledge required?
No. Role badges and structured scenario decks provide the necessary context during the session.
Will session takeaways and recording or summary packs be distributed?
Yes. Registered participants will receive the complete digital toolkit package after the session.
Request a place
Bring your experience and the question you are still working on.
Your response helps the facilitation team compose the room and prepare an anonymous starting point. Do not include confidential cases or identifiable worker information.
Workshop 17 September 2026 · 09:00–10:30 Bangkok time
Deadline 16 September 2026
Time Approximately 10-15 minutes
Includes Registration + short Workshop reflection
Format Expression of interest
UN FORUM REGISTRATION REQUIRED
You must register for the UN Responsible Business and Human Rights Forum 2026 before requesting a place in this Workshop.
Register on the official UN event pageTransparent by design
Two kinds of information. Two clear purposes.
Compose the room
Name, contact, organisation, role and experience help form a relevant, multi-stakeholder group.
Prepare the inquiry
AI uses, perceived value, risks and trade-offs inform an anonymous starting point and facilitation preparation.